Shipping / SHOWROOM

SHOWROOM

is located in Burleigh Heads at 9 Greg Chappell Drive in Burleigh Heads 4220 QLD. We are open Tuesdays and Thursdays 9.30am to 1pm (by appointment on other week days / times). 

The showroom is only open when no COVID lockdown restrictions apply.  During school holidays or LGA lockdowns the showroom is closed. The online store remains open year round :)

 

Pickups of online orders can be arranged during our workdays / showroom open days. Please leave a note in your order or reply to your order confirmation with a suitable time / date and we will try to accomodate your request (mon to fri 10 -1). Pickup is not available whilst we are on school holidays as the showroom is closed during that time (please check store closure / holidays tab). 

TURNAROUND TIME 

Outside school holidays we dispatch orders every week day except public holidays (Mo to Fr). Most items (apart from handmade dummy / soother chains with names) ship within 24-48 business hours of ordering. (Since we do not ship on weekends - for late Thursday & Friday to Sunday orders this would be the following Monday or Tuesday). 

Often we ship orders up to 10am QLD time on the same work day.

During school holidays we mostly dispatch orders about twice a week. The next school holidays are from december 6th to january 26th.

These school holidays we ship on (more info to come) during the school holidays - normal week day-ly schedule resumes on jan 27th.

Soother chains with names have a maximum of 1 week production time. 

POSTAGE 

All DOMESTIC orders are shipped as tracked parcels from 4224 Gold Coast 

regular service - via Australia Post

express service - via Australia Post 

Shipping $9.15 (regular) $12.15 (express) / FREE from $100 (regular) 

Wholesale shipping & turnaround time according to your welcome email. 

 

Express post delivery times 1-5 business days (longer for remote locations)

Regular post delivery times - 2-10 business days pending your location. 

We are located at 4224. 

Tracking numbers are provided in your shipment emails. Please note I do not have any other information than whats available in your tracking information once in transit. If you experience an issue please contact Australia Post or the carrying courier. If neither can locate your parcel please get in touch. 

 

All INTERNATIONAL orders are shipped through a tracked service with Australia Post. You are responsible for any import charges or other costs that might be charged in your country. PLEASE NOTE DURING THE COVID-19 PANDEMIC AIR TRAVEL TO AND FROM AUSTRALIA IS SPARSE WHICH HAS SEVERE IMPACT ON DELIVERY TIMES - PLEASE AT LEAST DOUBLE THE TIME ESTIMATE BELOW. In some cases parcels have been sent via sea - we pay for air transport however we have no influence over how your parcel is sent - this is sometimes decided at random at the loading dock. 

Approximate delivery times from posting (on top of turnaround time)

NZ / Asia approx 1-2 weeks 

US / Europe  approx 1-2 weeks 

Canada approx 3 weeks 

 remaining areas 2/3 weeks +

Cost: New Zealand $14.95 tracked (free from $150)

rest of the world $17.95 (free from $200)

Wholesale shipping cost as per welcome email. 

 

Addresses are transferred onto parcels as provided. Any non delivery due to wrong addresses are not responsibility of Luna's Treasures. If there is a particularly strict policy regarding deliveries to the workplace please provide a private address instead as I cannot resend if the parcels fail to clear security/company policy guidelines.